Custom Made Orders
We welcome all kinds of custom jewelry design inquiries and would love to create one of a kind piece(s) for you to cherish forever.
If you would like to have free preliminary consultation, kindly send us detailed information. Once we receive your request(s), our team will contact you within 24h, and can be in a shorter time depending on where you are located. We will discuss the gemstone options, design details and provide more accurate cost based on your request(s).
When going forward with a custom project, a 50% deposit will be required to start the process. Remaining amount will be required to clear before parcel departure.
All designs remain the intellectual property of Ele&Kalon Jewelry Inc.
All jewelry designs (drawings, computer generated images, 3-D files and other written and visual ideas) made with any input or consultation from Ele&Kalon Jewelry Inc. shall remain the intellectual property of Ele&Kalon Jewelry Inc. and no right of conveyance for said design(s) in part or in whole is given or implied by the deposit and/or design fee paid to Ele&Kalon Jewelry Inc. for this Custom Design Agreement. Any exception to this policy must be in writing.
Any jewelry design(s) seen through to production with any input (drawings, computer generated images, 3-D files and other written and visual ideas) or consultation from Ele&Kalon Jewelry Inc. shall remain the intellectual property of Ele&Kalon Jewelry Inc. and it is hereby agreed between customer and Ele&Kalon Jewelry Inc. that Ele&Kalon Jewelry Inc. is simply selling one copy of said design to the customer. Any exception to this policy must be in writing.
Custom quotes will be honored for two weeks. Please be aware that custom quotes may be subject to re-quoting if metal prices and or diamond prices increase significantly since the time of the initial quote.
There is no short-cut to quality. Custom design production times typically average 3-4 or more weeks after approval of design. Complex designs that require CAD-CAM and/or multiple castings can take longer. We recommend starting very early for your custom design items desired for a specific event or occasion.
All custom designs are considered as non-cancelable / non-returnable.